Transparency and Tranquillity
Check-In and Check-Out Policy
• Check-in Time: 2:00 PM
• Check-out Time: 12:00 NOON
• Early Check-In and Late Check-Out are subject to availability and may incur additional fees. Kindly inform the front desk or concierge in advance.
Reservation and Payment Policy
• A valid ID and proof of payment are required at check-in.
• We accept bank transfers, debit/credit cards, and verified mobile payments.
• Full payment must be received at check-in point for short-term stays.
Cancellation and Refund Policy
• No-shows or last-minute cancellations will be charged the full rate.
– For long-term stays (30+ nights), a minimum 14-day notice is required for early termination.
Guest Policy
• Registered guests only are allowed to stay overnight.
• Visitors are permitted until 10:00 PM, unless otherwise approved by management.
• Kindly inform the concierge about all guests and visitors upon arrival.
Housekeeping Policy
• Daily cleaning of common areas and twice-weekly in-apartment housekeeping is included.
• Linen and towel changes occur every 3–4 days unless requested otherwise.
• Additional housekeeping services are available on request for an added fee.
Pet Policy
• We currently operate a no-pet policy for the comfort of all residents. Exceptions may be made for service animals with appropriate documentation.
Smoking Policy
• Smoking is strictly prohibited indoors.
• Designated outdoor smoking areas are provided.
• Violations may attract extra charges or potential termination of stay.
Damage and Disturbance Policy
• Any intentional or negligent damage to property will result in repair or replacement charges.
• We maintain a quiet hours policy from 10:00 PM to 7:00 AM. Loud music or disruptive gatherings are not permitted.
• Management reserves the right to terminate a stay without refund for serious violations.
Internet Usage Policy
• Free high-speed Wi-Fi is available throughout the property.
• Please use internet access responsibly and refrain from illegal downloads or streaming prohibited content.
Parking Policy
• On-site parking is available free of charge for one vehicle per apartment.
• Visitors may use designated guest parking on a first-come, first-served basis.